Shipping and Returns
Welcome to the shipping and returns section of ArtemisiaGlam. Your satisfaction is our priority and we are committed to providing you with a smooth and transparent shopping experience. Below you will find all the information about costs, shipping times and conditions for returns.
Shipping Information
Processing and Shipping Time
- Orders are processed within 1-3 business days after payment is received.
- Shipping usually takes 2-5 business days for Italy and 5-10 business days for European Union countries.
- During periods of high demand, such as holidays and sales, processing times may lengthen.
Shipping Costs
- Standard shipping to Italy: €X.XX.
- Free shipping on orders over €Y,XX.
- Shipments to the European Union: Flat rate of €Z.XX.
Couriers Used
We work with reliable couriers to ensure timely and safe delivery. Once your order is shipped, you will receive an email with a tracking number.
Returns and Refunds
Right of Withdrawal
In accordance with Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the purchase contract within 14 days of receipt of the product without having to provide any reason.
Conditions of Return
In order to make a return, the product must be in the same condition as you received it, unused, with tags and in the original packaging.
Procedure for Return
- Contact our Customer Service Department at [inserisci email] indicating the order number and reason for return.
- After receiving confirmation, prepare the product for return shipment.
- Return shipping costs are the responsibility of the customer, except for defective or incorrect products.
Refund
Once we receive and inspect the returned product, we will notify you of approval or denial of the refund. If approved, your refund will be processed automatically and credited to your original payment method within 10 business days.
Defective or Wrong Products
If you receive a product that is damaged or different from what you ordered, please contact us within 5 business days of receipt to arrange a free return or replacement.
Exclusions from Return
Some custom or sale items cannot be returned, as specified on the product page.
Contact
If you have any questions about shipping and returns, our Customer Service Department is here to help:
- Email: [inserisci email]
ArtemisiaGlam by ROAGNA COMPANY di Roagna Alessia
P.IVA 03442320044